Privacy Policy
Trust is the cornerstone of DigiLadder’s success, and that’s where your data comes in. This Privacy Policy aims to clearly communicate to you how we process your personal information when you access our website or services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We don’t believe privacy should be hidden in the fine print. Hence, we have developed this policy in the same spirit of clarity, transparency, and respect for our people that we do all other things at DigiLadder.
1. Who We Are
DigiLadder is a complete online marketing agency based at:
124 City Road, London EC1V 2NX, UK
Should you have any questions regarding this policy or the use of your information,
please do not hesitate to reach out to our team; details are in section 10.
2. Information We Collect
The info you share with us:
- When you contact us through our contact forms, enquiries, or sign up for our newsletter, you will provide information including your name, address, and phone number.
- Information about the company and job title (as relevant to our engagement).
- Data provided when consulting, proposing, or agreeing to a service.
- Securely processed payment and billing information via trusted third-party payment providers
- Information Collected Automatically
- Device information, browser type, and IP address.
- Pages visited, time spent using our site, and where you found our site
- Technologies used to aid our understanding of and improve your experienc.
3. How We Put Your Information to Work
We use your information responsibly and only to benefit you or our business relationship:
- Addressing questions and giving requested information
- Providing and overseeing the digital marketing services that you’ve hired us to provide
- Payment processing and up-to-date client accounts.
- Sending marketing messages, only if consented or as allowed by the relevant “soft opt-in” rules
- Iteratively improving our website and services as a result of their use.
- Fulfilling our legal and regulatory duties
4. Our Legal Bases for Processing
We process personal data on one or more of the following legal bases, as required by the UK GDPR:
- Opted in, for example, by subscribing to updates: consent
- Processing must be done for contractual necessity, that is, when it is needed to provide a service you have requested.
- Legitimate interests, to enhance our services, improve security, and to run our business responsibly, whilst giving due consideration to your rights.
- Data is required by law (e.g. when it is necessary to process sensitive data).
5. With Whom Do We Share Information?
You will never be sold. We share information selectively, only when it really helps you to enjoy your experience with us:
Our trusted service providers are committed to the security of our data, confidentiality, and the strict adherence to data protection regulations, all of which support our operations, such as our hosting, email platforms, payment processors, and analytics tools.
In consultation with the regulators or law enforcement, as it may be legally necessary.
With qualified personnel including accountants or legal counsel, as appropriate to our operations
All of our partners are treated as well as we treat ourselves.
6. Cookies
Our website uses cookies to optimize our website and to gain insight into how our site is used:
Essential cookies (required): These cookies are required for the website to operate as intended.Essential cookies (required): These cookies are required for the website to work as intended.
Engagement cookies: help us understand engagement (e.g., Google Analytics)
Marketing cookies: Used to serve you relevant messages only with your permission.
You are in control: cookie preferences can be changed or rejected anytime through your browser settings.
7. How Long We Keep Your Data (Policies and Procedures)
We only keep personal information as long as it has a legitimate purpose, such as to provide our services, fulfill our legal obligations, or support our legitimate business interests. If that purpose has been served, your data is securely deleted or anonymised.
8. Our Privacy Policy
Your information is safeguarded through both technical and organisational measures that are robust and are designed to protect it from loss, misuse and unauthorised access. At every stage of our business, we take protecting your data seriously, but a digital system cannot guarantee that the data is secure.
9. The Rights of the Child, Obeyed in Full
The GDPR in the UK grants you the right to:
- Make available to you personal information of which we have records.
- Correct any incorrect or incomplete information
- Ask for the removal of your information (right to be forgotten).
- Restrict or object to certain types of processing
- Ask for a copy of your information that you can take with you.
- Withdraw consent at any time (where processing is based on consent)
- If you think your data has not been used properly, you can complain to the Information Commissioner’s Office (ICO).
- Exercise any of these rights at any time; simply get in touch; we are here to help!
10. Get in Touch
Questions regarding this policy or how data is being used? We’d rather you ask than wonder.
DigiLadder
London EC1V 2NX, United Kingdom
Email: info@digiladder.net
Phone: +44 7405 917645
11. Updates to This Policy
This Privacy Policy may be modified as our services and practices change. If there are changes, this will be updated on this page with a new “Last Updated” date, since transparency is a continuous initiative, and not a single statement.